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On June 1, 2007, the Bulgarian Red Cross took over the management of the dispatching service stations for servicing disabled people at the railway stations of Sofia / Central Station /, Plovdiv / Central Station /, Stara Zagora, Burgas and Varna. The services are equipped with comfortable waiting rooms for the disabled and specially adapted bathrooms, equipped with facilities and self-service facilities.
Pre-trained staff takes care of the safe and secure movement of people with disabilities on platforms and in specialized passenger cars. Passengers wishing to use the service, who have problems with movement, should contact the employees of the station services when purchasing a train ticket and submit an application 24 hours in advance at the services themselves or on the following telephones:
- Sofia Station - 02 932 30 50; 0882 40 24 11; 0884 65 69 87;
- Plovdiv Railway Station - 0886 222 787;
- Stara Zagora Station - 0886 07 90 60;
- Burgas Station - 056 84 57 17; 0892 22 91 64;
- Varna Railway Station - 052 650 112; 0885 22 54 14.
On the day of the journey, disabled persons and their companions must be at the station at least 30 minutes before the time of departure of the train. An employee of the Bulgarian Red Cross and the head of the respective train transport the passenger to the platform and place him in a specialized car via a mobile platform. The dispatching stations keep in touch with each other and provide assistance to these persons upon their arrival. The service is provided jointly by Bulgarian State Railways EAD and the Railway Infrastructure National Company. The activity of the dispatching station services is financed entirely by the Bulgarian Red Cross.
